Sallie Mae’s Response to Student Loan Forgiveness

by on July 21, 2011 in Contacting Companies

When I posted about asking Sallie Mae to forgive the remainder of my student loans, I said that I knew it was a long shot. I was right. Of course.

I got an email this week from them, politely turning me down. Well, not politely actually…just matter-of-factly.

Here was their response:

Dear Charity M.,

Thank you for your inquiry and for your business with Sallie Mae.

While we empathize with your situation, Sallie Mae is unable to accept any reduced amount as payment in full for your account.  Federal law does not provide for settlement of a federal student loan for less than the outstanding balance, except in specific cases of death, total and permanent disability, and in some cases of school closure.  In addition, the law does not provide forgiveness of the obligation due to financial hardship.  These provisions are not a matter of our own policies, but are established in law by the federal Higher Education Act of 1965, as amended.  By signing the promissory note, you agreed to pay in full the principal and valid interest that accrues on the account.

If we may be of further assistance, please visit our website at Or, you’re welcome to call us toll free at 888-2-SALLIE (888-272-5543).  We’re here to help you Monday through Thursday, 8:00 a.m. to 9:00 p.m., and Friday 8:00 a.m. to 9:00 p.m., ET.

Marisol, Your Sallie Mae Email Representative

That’s sort of what I figured their response would be, but I just had to ask. If I never asked, then I would never know what they would say.

Now I know.

Time to start cutting more coupons I guess! :)

{ 4 comments… read them below or add one }

1 saarra September 12, 2012 at 6:24 pm

Funny thing is, the federal loans (NOT sallie mae) DO allow income based repayment which can let you pay zero a month if you have zero income and they DO lower your payments if you need it done. Sallie Mae is a bunch of crock, crooks and horrific people. They refuse to work with anyone, period. If you can only send 200 a month, and they want 1200, they refuse to take your 200 and mark you as defaulting. It’s horrific. I’m SO lucky my Sallie Mae loans were taken over by the government. I hope you’re doing better now in this year since you wrote that article.


2 Jessica December 31, 2012 at 12:09 am

I was wondering what you meant when you said your loans were “taken over by the government”…I need all the help I can get


3 Charity November 21, 2012 at 8:35 pm

We actually are doing GREAT now…we’ve paid off Sallie Mae and everyone else…and now just owe on our house and car. YAY!


4 carrine thompson February 24, 2014 at 2:13 pm

i work as a sub-teacher in alabama. make sometimes less than 160.00 a week and draw partical disablility my income is 1155 a month and they wont improve me for the income sensitive base program. which is crazy.


Leave a Comment

Previous post:

Next post: